• Customer Care & Data Entry

    Mastercut Tool Corp.
    Job Description

                                                     Mastercut Tool Corp

                                                                    
     
    Position Title: Customer Care & Data Entry    Department:  Customer Service
                          
    FLSA Designation:  Nonexempt
             
    POSITION PURPOSE:
     
    As a member of the customer care team, individual is responsible for processing orders, answering phones, assisting customers and technical support by using proper phone etiquette and clear communication including using elements of positive rapport building, to satisfy customers’ needs and the company’s business development plan.
     
    EXAMPLES OF DUTIES:
     
         ESSENTIAL FUNCTIONS:
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing the products to answer customers questions properly.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.
    • Clear communication with various departments 
     
    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
     
    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
     

    ·Ability to problem solve and to take initiative and to research the trouble at hand to be able to navigate to solution.

     

    ·Attentiveness ability to truly listen to customers is crucial to providing great service for a number of reasons.

     

    ·Emotional intelligence and ability to demonstrate sincere empathy for a frustrated customer, even just by reiterating the problem at hand, it can help to both placate (the customer feels heard) and actively please (the customer feel validated in their frustration).

    ·Clear communication and written skills with customers by using appropriate expressions, and references, to relay the proper message.

    ·Ability to use positive language when communicating information to customers.

    ·Ability to study and understand the product to better assist customers.

    ·Time management skills and the ability to get customers what they need in an efficient manner.

    ·Experience with ERP systems plus

    ·Proficiency and accuracy in the use of Microsoft Office software applications

     
     
    Contact Information
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